I consider myself fortunate I never found it necessary to be an AOL user.
(via Blog 7)
After waiting 15 minutes to talk to a person…
AOL: Hi this is John at AOL … how may I help you today?
VINCENT: I wanted to cancel my account.
AOL: Sorry to hear that. Let’s pull your account up here real quick. Can I have your name please?
…
VINCENT: I don’t know how to make this any clearer, so I’m just gonna say it one last time. Cancel the account.
AOL: Well explain to me what’s, why…
…
VINCENT: You’re not helping me.
AOL: I am trying to help.
VINCENT: Helping… listen, I called to cancel the AOL account. Helping me would be canceling the account. Please help me and cancel the account.
AOL: No, it wouldn’t actually.
…
VINCENT: Cancel the account. I don’t know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don’t mean help me figure out how to keep it, I mean cancel the account.
AOL: Well, I’m sorry, I don’t know what anybody’s done to you Vincent because all I’m…
…this went on for 5 minutes.
(more…)
