I consider myself fortunate I never found it necessary to be an AOL user.

(via Blog 7)

After waiting 15 minutes to talk to a person…

AOL: Hi this is John at AOL … how may I help you today?

VINCENT: I wanted to cancel my account.

AOL: Sorry to hear that. Let’s pull your account up here real quick. Can I have your name please?

VINCENT: I don’t know how to make this any clearer, so I’m just gonna say it one last time. Cancel the account.

AOL: Well explain to me what’s, why…

VINCENT: You’re not helping me.

AOL: I am trying to help.

VINCENT: Helping… listen, I called to cancel the AOL account. Helping me would be canceling the account. Please help me and cancel the account.

AOL: No, it wouldn’t actually.

VINCENT: Cancel the account. I don’t know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don’t mean help me figure out how to keep it, I mean cancel the account.

AOL: Well, I’m sorry, I don’t know what anybody’s done to you Vincent because all I’m…

…this went on for 5 minutes.