I consider myself fortunate I never found it necessary to be an AOL user.

(via Blog 7)

After waiting 15 minutes to talk to a person…

AOL: Hi this is John at AOL … how may I help you today?

VINCENT: I wanted to cancel my account.

AOL: Sorry to hear that. Let’s pull your account up here real quick. Can I have your name please?

VINCENT: I don’t know how to make this any clearer, so I’m just gonna say it one last time. Cancel the account.

AOL: Well explain to me what’s, why…

VINCENT: You’re not helping me.

AOL: I am trying to help.

VINCENT: Helping… listen, I called to cancel the AOL account. Helping me would be canceling the account. Please help me and cancel the account.

AOL: No, it wouldn’t actually.

VINCENT: Cancel the account. I don’t know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don’t mean help me figure out how to keep it, I mean cancel the account.

AOL: Well, I’m sorry, I don’t know what anybody’s done to you Vincent because all I’m…

…this went on for 5 minutes.

Here’s a news report (with some audio from the call):

One thought on “A-O-Hell”

  1. Oh YIKES…and that customer *un-care* person was fired for this. AOHell has been *known* for this crap and needs to get serious about preventing this type of customer abuse…but good for them for getting rid of this guy. (Unless he’s actually there but now calling himself under another name. *smirk*)

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